Can't Access Verizon Billing? You're Not Alone
Verizon Wireless, the United States' largest wireless carrier, is having some issues with its billing system, including the My Verizon web and app portal.
That means that if you try to log in to My Verizon online or in an app, you can't get account information, pay your bill, see usage rates or activate new lines of service.
A Verizon Wireless spokesperson tells Mashable that the company is 'unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern and some southern states. We are working on a fix.'
The outage isn't just limited to self-serve systems. Verizon stores in a number of states are also unable to access billing information or activate lines of service.
Affected customers see this image when attempting to login to the My Verizon portal:
Image: Screenshot My Verizon
Right now, Verizon doesn't know how many potential customers are impacted by this issue, but it could be thousands. We're getting Twitter reports from users in New York, New Jersey, Ohio, Tennessee, New Hampshire and Illinois.
It's important to note that the problem is not impacting wireless voice or data services. Still, for many users, not being able to activate a new line or make a payment on an account can be just as debilitating.
Reports on Twitter suggest that the billing system issues go back more than 24 hours, with some users reporting that they have been unable to activate new lines of service for nearly two days.
@film_girl yes. I've been trying to buy a new phone for 2 days! They can't access my account at all! #VerizonOutage- Kevin Mason (@kevinmason) June 27, 2014
@film_girl Activations not possible from Ohio to Maine. Also confirmed NY and NJ are in the outage area. Can't even connect current subs.- Robert Chute (@robertchute) June 27, 2014
Mashable has been unable to confirm reports that users are being turned away at Verizon stores.
This billing outage comes at a particularly precarious time for the carrier. Not only is it near the end of the month (though we should note that not all billing cycles start on the 1st), it is happening when a number of retailers are putting phones on sale in the lead-up to the Fourth of July holiday.
Walmart, for example, currently has the iPhone 5C and iPhone 5S for sale for $29 and $99, respectively, for a 16GB variant. In some cases, users may be able to purchase phones. The problem is actually activating the phone on a new or existing account. The nature of the activation servers, however, is also preventing many phone sales.
We'll update this post with more information as soon as we get it.
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